Airlines9 min read
What day-of-travel guidance looks like when the AI can read the PSS
Most airline assistants answer questions. The useful ones answer the question the traveller has not asked yet, because they can see the seat, the bag and the gate change.
DWDaniel WhitakerAugust 26, 2026
Airlines7 min read
Irregular operations are a communication problem
Recovery is largely solved by operations teams. What fails is telling ninety thousand people, individually, what it means for them in the next two hours.
DWDaniel WhitakerJuly 8, 2026